Ok, so because I work in e-commerce mostly, perhaps I’m super-sensitive to crappy customer service. Although I don’t mind (and sometimes prefer) to do business with the little guys, I usually have no problem with larger stores like Amazon.com. And while I know that they could really give a rat’s ass about me and my puny purchases, I decided I’m just going to see how long I can keep an order open. I ordered a gift on December 2, 2006 for my husband… some stacking dryer racks for his beef jerky that he makes. Not a big deal, 17 bucks. Although the item is marked “in stock,” it has not yet shipped, roughly 3 1/2 months later.
I keep getting messages that I need to “approve the delay” or “cancel my order". First I was going to cancel, then I thought I’d just do a little experiment to see how long it would take for them to really ship it. And since my husband doesn’t really care one way or the other, I thought it would be fun just to mess with them. I should mention that originally it was in stock and being sold by Amazon, it’s now being sold by fogdog.com. But it’s still listed as being “in stock” both on the amazon site and the fogdog site.
I’m projecting that it takes roughly 6 months to get this item, and when I finally do get it, Amazon and fogdog will have some ’splainin’ to do. I wonder what the record is for slow order fulfillment?
Could I just get this item anywhere? Of course I could. But now it’s a battle of wills - a test of fortitude, of perseverance. It’s the principle of it, now! I will not back down! I shall be victorious!
That is, until they just cancel my order and refund me my money.